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How do I contact Ascolta?
Email us at e-learning@ascolta.com or call us at (949) 477-2000. To find out more about the company, click the big "A" in the top-left corner of the Web page.
What are the system requirements to use this site?
To use this site, use must use either Netscape Navigator, Microsoft Internet Explorer, (version 4 or greater) or a compatible browser. You will also need a 90 mhz processor, 24Mb of RAM, a 14" SVGA compatible monitor (800x600 and 16 bit minimum), a Sound Blaster compatible audio card, and a 28.8 modem. For some features, you will also need Flash 4 (www.macromedia.com), JavaScript, and Cookies. The vast majority (greater than 95%) of our current users’ systems comply with the above standards.
What special requirements are there for using Ascolta LIVE! Learning?
To use the Ascolta LIVE! Learning "virtual classroom," you will need at least the following: Pentium 166 MHz, 64 MB RAM, 800 x 600 resolution color display, 16-bit sound card, microphone-headset (provided by Ascolta), Netscape 4.08+ or Internet Explorer 4.01+, Internet access over 56K modem or faster network connection, and Windows XP, 95, 98, 2000, NT 4.0, or 2000.
What do I need to do to sign up for an online class?
First, just go to the Ascolta LIVE! Learning section of this website. From there, you should pick the specific course you are interested in, as well as the time that you would like to reserve. Alternatively, go to the Self-Paced Learning section of this website, pick the specific course you are interested in, and click "Register." Once you’ve made your selection, you’ll be presented a form that you need to fill out to charge your credit card.
Why do I get warning messages when paying for things?
You probably have the "cookies" setting disabled on your web browser. Ascolta.com uses cookies in the order-form sections of the website to keep track of what’s in your shopping cart. You can find the controls for cookies in the "options" or "preferences" section of your browser’s control panel. If you are using a very old browser that does not support cookies, you won’t be able to use many of the advanced features on this site.
I’m having problems viewing Flash in Netscape Navigator with Windows.
1. While in Netscape Navigator 3.0, select About Plug-Ins from the Help menu.
2. In the list of installed Plug-Ins, scroll down and verify that Shockwave for Director is in the list.
3. In the list of installed Plug-Ins, scroll down and verify that Shockwave Flash is in the list. Make sure that you have the right version of Shockwave installed for your computer(for example a 32-bit version of Shockwave won’t work on a Windows 3.1 computer).
I’m having problems viewing Flash in Internet Explorer
Windows:
Open the Internet Options dialog box in the Tools menu. Select the security tab and make sure that the Enable ActiveX Controls and Plug-ins option in the Active Content section is selected.
Macintosh:
Open the Options dialog box in the Edit menu. Select the Web Content tab and make sure that Load Plug-In Objects is selected.
Why do I get only blank space where Flash movies should be?
If your computer has a Diamond Stealth 3D 2000 or Diamond Stealth 3000 video card and your monitor is set to 16-bit color depth, you may have trouble seeing Flash movies (they simply do not appear; leaving an empty space where they should be). Currently the only solution to this problem is to set the color depth of your monitor either higher (to 24- or 32-bit color) or lower (8-bit color). Once the changes are made, Flash movies should once again show up.
Why aren’t Flash animations and GIFs working properly when I refresh the computer?
The Riva 128 default Video Driver has problems displaying Flash files and gifs. It shows up as little off-white greenish squares on changing areas of Flash animations and shows gifs in a odd way after you refresh the computer. This can be fixed by getting the latest video drivers for that video card.
Why does the audio add a strange reverb mode to voice-overs?
The default settings for the Sound Blaster AWE 64 sound card add a strange reverb mode to voice-overs. This can be fixed by going into the Advanced Controls in the Volume Control settings in the windows 95/98 taskbar and clicking on the Advanced button. You should disable 3D enhanced sound or check the box that says Wave Control Section.
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